Welcome to 922bet. This Privacy Policy explains how 922bet collects, stores, uses, and where necessary, limitedly shares your personal information. This policy applies to the 922bet website, app, and all other digital platforms.
By using the 922bet platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please stop using 922bet and contact our support team.
We believe transparency is the foundation of trust. This policy is written in plain English so you can clearly understand exactly what 922bet does with your data.
This Privacy Policy is linked to 922bet's Terms and Conditions. Reading both documents together is recommended.
922bet only collects information that is necessary. No unnecessary or excessive data is requested. The categories of information we may collect are broken down below.
| Data Types |
Example |
Why It's Collected |
| Identity Information |
Name, date of birth, national ID |
KYC verification and age confirmation |
| Contact Information |
Email, phone number |
Account Management & Support |
| Financial Information |
BKash/Nagad number, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, device information, browser |
Security & Platform Improvement |
| Gaming Activity |
Bet history, win and loss records |
Responsible Gaming & Account Review |
Important: 922bet will never ask for your password or full card number over the phone or by email. If you receive any such request, report it to support immediately.
922bet uses collected data solely for specific and legitimate purposes. A detailed breakdown of how your information is used is provided below.
-
Account Management: Your registration details are used to create your account, handle logins, and maintain account security.
-
Payment Processing: Financial information is used to verify transactions during deposits and withdrawals.
-
Customer Support: Your information is used to resolve issues quickly and provide the right assistance.
-
Fraud Prevention: Behavioral data is analyzed to detect and prevent suspicious activity.
-
Responsible Gaming: Your betting patterns are monitored and, where necessary, warnings or limits may be put in place.
-
Legal Obligations: Certain data is retained to meet regulatory authority requirements.
-
Service Improvement: Anonymous usage statistics are analyzed to improve the user experience and platform performance.
922bet never uses your information for unsolicited advertising or telemarketing.
922bet does not sell your personal information to third parties as a matter of policy. However, limited data sharing may be necessary in certain circumstances.
-
Payment Providers: Payment gateways such as bKash and Nagad receive the information necessary to process transactions.
-
Game Software Providers: Minimal data required to operate games may be shared with licensed game companies.
-
Legal Authorities: Providing data in response to a valid court order or regulatory authority request is a legal obligation.
-
Anti-Fraud Organizations: Limited data may be exchanged with industry-standard verification agencies to help prevent fraudulent activity.
All third parties with whom data is shared are required to uphold 922bet's privacy standards and are strictly prohibited from using your data for any other purpose.
922bet uses cookies to ensure platform functionality and enhance your experience. Cookies are small text files stored on your device.
-
Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
-
Performance Cookies: Collects anonymous data to monitor how well the platform is performing.
-
Preference Cookies: Used to remember your language, theme, and other preferences.
-
Analytics Cookies: Collects anonymous statistics to understand which pages are used most.
You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit some platform features.
922bet does not retain your data longer than necessary. However, certain information may be kept for a specified period due to legal obligations.
-
Active Account: All data is retained for the duration that your account remains active.
-
Closed Accounts: After account closure, data may be retained for up to 5 years as required by law.
-
Financial Transactions: Financial regulations require that transaction records be retained for a specified period.
-
Support Conversations: Support chat data is retained for a limited period to help improve customer service.
Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.
Every 922bet user has certain important rights regarding their personal information. Contact our support team to exercise any of these rights.
Right to Know: You can find out what information we hold about you.
Right to Rectification: You can request corrections to any inaccurate or outdated information.
Right to Erasure: You may request that your data be deleted under certain circumstances.
Right to Restrict Processing: You may request that the processing of certain data be temporarily paused.
Right to Portability: You can request a copy of your data in a standard format.
Right to Object: You may object to your data being used for specific purposes.
After receiving a rights request, 922bet typically responds within 30 business days. Complex cases may take up to 90 days, and you will be informed if that applies.
922bet uses industry-leading technology and practices to keep your data secure. Our security framework is regularly updated and tested.
-
SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
-
Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
-
Secure Servers: Our data centers have 24/7 monitoring and multi-layer firewall protection.
-
Regular Security Audits: Independent security experts regularly audit 922bet's systems.
-
Staff Training: All 922bet staff receive regular data protection training and are required to follow strict guidelines.
-
Data Breach Response: In the event of a data breach, affected users will be notified within the legally required timeframe.
Use a strong password to keep your account secure and never share your login credentials with anyone.
922bet strictly prohibits registration and gaming by anyone under 18. We do not knowingly collect or store data from minors under any circumstances.
-
Age is verified at registration, and ID documents may be requested in suspicious cases.
-
If a minor is found to have registered, their account is immediately suspended and all associated data is permanently deleted.
-
If parents suspect their child is using 922bet, please contact our support team immediately.
922bet reserves the right to update this Privacy Policy as needed. You will be notified in advance of any significant changes.
-
You will be informed of any changes via your registered email or a notice on the platform.
-
Continued use of 922bet after any changes constitutes acceptance of the updated policy.
-
The date of the most recent update is always displayed at the top of this page.
We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.
For any questions, concerns, or rights requests regarding this Privacy Policy, please contact 922bet's data protection team.
-
-
Live Chat: Once logged in, find the chat icon in the bottom-right corner — available 24/7.
-
Response Time: An initial response is typically provided within 72 hours.
-
FAQ: For answers to common questions, visit our
FAQ Page page.
Our Bengali-speaking support team is available 24/7, 7 days a week.